Freedman et al.: "Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the 'success' in our lives."
- From Handle With Care: Emotional Intelligence Activity Book

"Anger is like flowing water; there's nothing wrong with it as long as you let it flow. Hate is like stagnant water; anger that you denied yourself the freedom to feel, the freedom to flow; water that you gathered in one place and left to forget. Stagnant water becomes dirty, stinky, disease-ridden, poisonous, deadly; that is your hate. On flowing water travels little paper boats; paper boats of forgiveness. Allow yourself to feel anger, allow your waters to flow, along with all the paper boats of forgiveness. Be human."
- C. JoyBell C.

"The person who risks nothing, does nothing, has nothing, and becomes nothing. He may avoid suffering and sorrow, but he simply cannot learn and feel and change and grow and love and live."
- Leo Buscaglia